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Church Benefits Board improves service with new Web portals

By Bob Perkins, CBF Communications
Wednesday, December 03, 2008
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ATLANTA – Brand new Web portals for Church Benefits Board (CBB) members have been unveiled to provide greater access to information and easier navigation.

The redesigned CBB site, www.churchbenefits.org, debuted in October. It features a new interface with a new organization of information and quick links to help users navigate more quickly to desired information.

“As an advocate for churches, one thing we wanted to do with our new Web site was to make it as easy for our members to use as possible,” said CBB President Gary Skeen. “Many of our members are very Internet-savvy, and they like to be able to access as much information as possible about investing.

“On the flip side, other members are not as experienced on the Web, so it was important for us to strike a balance with the new CBB portal. We organized the information so at first-glance, most users could immediately find what they were looking for.”

CBB is the exclusive administrator of the Cooperative Baptist Fellowship 403(b) retirement plan. Working with partners Retirement Wealth Management Inc., and The Standard, CBB’s new Web site provides access to account information any time, day or night. Through the “Retirement login” quick link, members can access their retirement account balance and information at The Standard’s new Web portal, which was redesigned and premiered in November.

CBB partner World Insurance Association, which provides life, accidental death and disability insurance and medical insurance, also unveiled a new Web site in November to better serve members.

“We at the Church Benefits Board strive to provide our members with first class customer service,” Skeen said. “Our staff of Victoria Whatley, Candice Young and myself will do everything we can to answer your benefit questions as quickly as possible. We think these new Web tools will help members find information on their own, and serve as a customer service representative when we’re not immediately available.”

CBB is a ministry of the Cooperative Baptist Fellowship, established in 1998. CBB’s mission is to provide Fortune 500-quality benefits to Christians and churches as they discover and fulfill their God-given mission.

Contact the Church Benefits Board at churchbenefits@churchbenfits.org or (800) 352-8741.

CBF is a fellowship of Baptist Christians and churches who share a passion for the Great Commission and a commitment to Baptist principles of faith and practice. The Fellowship’s mission is to serve Christians and churches as they discover and fulfill their God-given mission.